BOOK NOW
View Rooms in 360
MENU

Privacy Policy & Cookie Policy

Privacy Policy & Cookie Policy

Categories of Information collected. There are 3 main categories of information provided by visitors to royalgoldsuites.com. Below are the definitions and how the information is used:

 

  1. Financial Information

This relates to payments and is collected when processing an online booking. This information, including but not limited to credit card numbers, financial institutions, credit card expiry dates and anything else that may be necessary to process payments. This information is not disclosed under any circumstances.

  1. Personal Information

Data provided by guests to Royal Gold City Suites hotel through any form of communication is considered personal data stored and intended solely for the internal use of Royal Gold City Suites hotel. Personal information may include name, address, telephone number, fax number, email address, etc., as well as answers to questionnaires or data entry forms. This information will not be disclosed except where required by law.

Security

We collect information exclusively in a manner that serves the legitimate objective of our company and fully complies with our legal obligations. We secure Customers’ personal information using advanced technology practices. Although “guaranteed security” does not exist on or off the Internet, we make all necessary efforts and follow international methodologies to ensure that the collection of information meets all requirements of current laws and regulations. Currently, a variety of security methods are implemented on our website in order to protect personal information from unauthorized users within and outside our Company. In particular, 128-bit encryption is used, based on a Class 3 Digital Certificate issued by Verisign Inc. Data encryption is done using the SSL (Secure Sockets Layer) protocol to protect confidential information – such as credit card numbers and data entry forms – from loss, misuse, interception and unauthorized access. In addition, we use state-of-the-art firewalls and other methods to ensure that, to the extent we can control, this information is used only in the manner we are authorized to do and as set forth in this policy and is not altered or destroyed by failure. The above privacy practices allow us to maintain accurate, timely and relevant information for our business purposes. Our telecommunications network, software and application information systems, and the databases we use have been selected to ensure authenticity, integrity and confidentiality. Although we make every effort to ensure that data is protected when transmitted via third parties (communication system providers), we do not guarantee the security of information transmitted in this way. Third party websites, accessible through links and other means of electronic connection to our website, are governed by different Privacy Policy and Information Collection practices, as well as the use of different security measures. We have no control over such third party websites and we have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. The linked websites have content, advertisements, affiliates and links which we do not control and for which we have no control and for which we are not responsible. We recommend that you contact them to find out about their terms of use, policy applications and security measures before you submit any of your personal data to these websites. We do not endorse or approve the content, terms of use, privacy policy, advertisements or sponsors of any linked websites.

Reservations

If you make a reservation through the online service offered on our website, data such as your name, address and other necessary personal information will be recorded and stored in order to make the reservation at Royal Gold City Suites Hotel. The above information will be used to contact you. Our online booking system, records financial data such as credit card numbers which are safeguarded by the protection measures taken for the security of our central server. In case of any problem during the booking process, the contact details will be used to contact the customer.

Cookie Policy

During your visit to our website and to facilitate your browsing, we may in some cases use cookie technology. Cookies are sent from the Royal Gold City Suites hotel website to the program you use to browse the internet and are stored on your computer. They are simple text files and do not contain any personal data, do not recognize your system or collect information from your hard drive. Your name or e-mail address is not used in the process of identifying you through cookies, but a unique sequence of numbers generated the first time you enter our website.

Log Files

The IP address is determined by the Internet Service Provider (ISP) through which the user’s computer has access to the Internet, and therefore to the web pages of the royalgoldsuites.com.com website.The IP address is kept for technical and security reasons of the Royal Gold City Suites Hotel’s systems (server, databases, network, etc.) and is used exclusively for statistical purposes. The IP address of the user’s access to the web pages of the royalgoldsuites.com.com website may be disclosed upon request – subject to the procedure provided for by law – by the competent police or judicial authorities or other state authorities.

Changes to the Privacy Policy

The privacy policy stated during your visit to the Royal Gold City Suites website is valid for the current visit. We reserve the right to modify or terminate this Policy without prior notice by posting a modified version of the Policy on our website. In this case, you will have the option to opt out of potentially new, unexpected use of personal information that was not referenced in a previous Privacy Policy. Please read the above policy on each visit to our website or periodically if you are concerned about how your personal information is being used.